According to a dentist in Greeley, modern medicine has advanced considerably to the point where doctors now provide enhanced and effective treatments for almost everything. The doctors’ knowledge, experience, and expertise and the dental technology provide the patients with painless procedures to overcome their medical conditions. When it comes to addressing the patients and providing them with the best treatments, we often forget that other aspects of the medical experience lead to their ultimate satisfaction and improve the overall treatment. Today we will be focusing on dentists and how they can deliver a more satisfying treatment experience by improving the following four factors:
- Simple & Easy Appointment Scheduling
- Entertaining & Comfortable Waiting Areas
- Ways to Manage Pain During the Wait
- Making the Patients Feel Safe
Simple & Easy Appointment Scheduling
It’s the time of comfortability and accessibility. Your patients expect you to make things as easy as possible for them and provide all your services in a comfortable and accessible manner that isn’t complex or unnecessarily long. One of the most popular ways to book appointments that patients love using is through an application. Not only is it easy and straightforward, but when the appointment date is approaching, the app notifies them as a reminder about it.
Entertaining & Comfortable Waiting Areas
Nobody likes waiting for hours in a boring room with nothing to do. Good dental clinics ensure that their patients are presented with a few entertaining ways to pass their time until their appointment comes up. Setting up a WIFI connection and charging station is one of the most popular practices that the patients have voted for. Setting up a television, engaging and fun magazines, or indoor playful activities are excellent ideas to make your waiting room more hospitable and entertaining.
Ways to Manage Pain During the Wait
It’s hard to focus on anything other than the pain when you sit in a room, wait for your turn to come up, and do nothing else. When all the patients can think about is the wait before they get their treatment, it’s hard not to think about their pain. A clever and simple solution to this problem is by allowing the patients to roam around and go for a walk to take their minds off the pain and page them once it is their turn to see the doctor.
Making the Patients Feel Safe
It is obvious when it comes to delivering a pleasant, comfortable, and satisfying experience to the patients that they first need to feel secure and know that they are in safe, capable hands. To serve this purpose, you can introduce your Care Team to the patient by offering them a tablet with all staff and dentists’ profiles to get to know them better. People always feel comfortable with other people they are familiar with. One of the best ways to make patients feel safe is to keep your dental clinic neat, clean, tidy, and sparkling. Cleanliness is an automatic sign of professionalism which instantly creates a feeling of trust.
Here are a few other ways that you can use to deliver a more pleasant and satisfying experience to your patients:
Serving Nutritious Snacks
Who doesn’t love healthy, tasty treats? A good way to increase your patient experience is by offering them healthy snacks while waiting for their appointment.
Soothing & Calming Artwork
Research suggests that art can significantly impact a person’s mental status. You can enforce a calming and relaxing atmosphere in your dental clinic by hanging calming and relaxing artwork on the walls.
Physical Space is Emotional Space
The seating arrangement is one of the leading factors when it comes to delivering a satisfying experience. The patients’ chairs to sit on and wait for their appointments need to be spacious and, most importantly, comfortable.
Play Are for Children
Parents awaiting their treatment in the waiting area already have enough to deal with. It is a good idea to add a play area in your dental clinic where children can go and busy themselves so that the adults can relax while they wait for their turn.
Display the Waiting Time
When waiting for something, people always respond patiently when they know exactly how much longer they have to wait before it is their turn. Installing a screen to display whose turn it is, is a good way to increase patients’ satisfaction.